During World War II, it was determined that people had a lot of knowledge that could be used against the U.S. by axis powers. It was information gained from conversations with service men or from their letters.

In response, the slogan "Loose Lips Sink Ships!" was tacked on company bulletin boards. And it was plastered on billboards throughout the country.

Today, we have something like that problem in reverse. Instead of talking too much when it comes to what they know, many people in our factories are talking too little or not at all.

Production authorities say there are seasoned workers in nearly every American factory and office whose deviations from standard processes make their work stand out. Many resist sharing it, often because they feel they would have less power if others knew their secrets. Some are afraid it will be used against them in some way.

Often called "worker lore," companies nationwide agree that they need to know what kind of expertise people have developed on their own. Every contribution could make the organization more competitive.

In this case, "loose lips save ships" -- and companies.

Learning is important

"It is critical that a company create the kind of environment in which people really believe they can learn, grow, and prosper. The focus has to be on developing people."

- Ken Chenault, CEO, American Express